frequently asked questions

Pricing is fully custom and depends on the size of your facility, number of trackers needed, and specific features you require. We’ll work with you to create a tailored quote that fits your environment and goals.

LumaTrax can track people (staff, residents, children, visitors), mobile equipment, high-value assets, and zone access — all in real time.

Yes. Our wearable wristbands can monitor temperature, heart rate, and SpO₂, making them ideal for use in healthcare, childcare, rehabilitation, and high-risk environments.

We use Bluetooth Low Energy (BLE) for indoor location tracking, supported by fixed anchors, asset tags, and wearable devices. System accuracy depends on anchor placement and layout.

Yes. LumaTrax requires strategically placed anchors throughout your facility to enable real-time tracking. We’ll help you map out coverage based on your specific environment.

LumaTrax delivers location accuracy within 10 centimeters, depending on the layout and density of anchor placement.

LumaTrax can operate in the cloud or locally — we’ll configure the setup based on your privacy, security, or infrastructure needs.

Absolutely. LumaTrax supports multi-site management with centralized visibility across all your facilities.

It depends on your use case. Many of our wearables and trackers are lightweight and low-profile, while asset tags can be integrated into equipment so they appear built-in.

Battery life varies by device and usage, but most wearables and asset tags last several months before needing a recharge or replacement.

We offer tamper-resistant and lockable wristbands for environments like corrections, memory care, or childcare, where removal prevention is critical.

Yes. You can configure real-time alerts for movement into restricted zones, duress button presses, vital sign anomalies, unauthorized exits, and more.

LumaTrax does not run on Wi-Fi. It uses a wired network. If internet access is lost, the system can cache data locally until connectivity is restored.

Yes. Temporary tags or wristbands can be assigned to short-term staff, contractors, or guests to track them while they’re on-site.

Yes. You can choose which alerts are sent to your phone, email, or both — even when you're off-site.

We can integrate with third-party systems such as security cameras, access control, or alarm systems depending on your requirements.

We assist with anchor placement planning, device setup, and testing. Installations can be handled by our team or yours depending on location and scope.

Deployment timelines vary, but most facilities are operational within days or a few weeks depending on size and complexity.

Yes. The LumaTrax dashboard provides a centralized, real-time view of people, assets, alerts, and movement history.

Our anchors are powered via Power over Ethernet (PoE), which ensures stable connectivity and simplified installation without the need for separate power lines.